SCARECROW Group Ltd (“Scarecrow”) and all subsidiary companies is committed to protecting and respecting your privacy and we make it our highest priority to safeguard the confidentiality of any and all personal information you provide to us.

This Privacy Statement explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our website.

We do update our Data Protection Policy, which may result in changes in this Privacy Statement from time to time, so please do review this Statement regularly.


Information we Collect

Some information that we may collect from you is linked to non-personal identifiers such as anonymous User IDs or device IDs, and does not enable you to be identified as an individual in the offline world (“Non-Personal Information”). Such Non-Personal Information includes things like your browser type, the type of device you are using, access times, the features or functionality you selected whilst using the Scarecrow website and your general geographic location.

Where necessary, we will also collect information from you that does enable you to be identified as an individual, for example such as your name and address, email address, and payment details (“Personal Information”). In order to minimise the impact on your privacy, we will never knowingly collect more Personal Data than is strictly necessary to perform the activities described in our policy.

Information will be provided voluntarily by you. For example, when you register for information, make a purchase or when you communicate with us by any means, whether by phone, email, letter, face to face or via our website.


Use of your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one of more of the following purposes:

> To Provide information to you that you request from us relating to our products or services

> To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information

> To inform you of any changes to our website, services or goods and products

> If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information and/or support regarding related goods and services which we believe may interest you, or are required as part of a support contract.

Where sharing with a third party does happen, Scarecrow ensure that detailed agreements are put in place that require such third parties to use data only in accordance with this policy and the purposes set out above.

Where such consent has been provided it can be withdrawn by you at any time.


Use of Cookies

Cookies provide information in order to improve User experience. Please click here to review our Cookies Policy.


Third Party Links

On occasion we include links to third parties on our website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.


Disclosing information for legal and other reasons

We may disclose your information where necessary to enforce our Terms of Service or other agreements, or to a prospective buyer or ultimate buyer if Scarecrow itself (or part of our business) is sold. We may also disclose your information if necessary to prevent, detect or prosecute illegal or suspected illegal activities or to prevent other damage or in response to a legal action against us or to enforce our rights and claims.

We may disclose your data to third parties such as credit and debit card processing companies, outside suppliers, distributors and delivery companies, in order to perform your orders, collect payment, deal with returns, and provide you with a service, or send any communications to you. Note that we only retain your card information for a limited period of time (normally 24 hours), to process the specific order in which you provided that information, and make any refunds.

With respect to personal data, we will not share that data with third parties for use in direct marketing by those third parties for their products and services.


Keeping Personal Information safe and secure

We make the confidentiality and security of your Personal Information our highest priority and we limit access to it to only those Scarecrow employees who need to come into contact with it in order to fulfil their role and enable the Scarecrow service to be provided to you.

Although we do our best to protect your Personal Information, the transmission of information via the internet can never be completely secure and we are therefore unable to guarantee the security of the information which you share with us at your own risk.


Storing of information

The information we collect from you is stored on secure servers and back-up facilities. Personal Information we collect from you is only stored within the UK. Regardless of location, we follow good industry practice to ensure that adequate technical and organisational measures are in place to protect the security of any information we store on our servers. Back-up facilities are wiped clear each week. By providing your personal data to us, you agree to this storing. We will only store your personal data for as long as necessary. If there no longer becomes a need to hold your data then your personal information will be erased accordingly.


Your Rights

You have the right to request a copy of the information we hold about you. You can contact The data Controller, at Scarecrow Group Limited, The Old Dairy, Straight Half Mile, Maresfield, East Sussex, England TN22 2HH via post if you wish to request a copy of your data. In your message you should state the nature of your request and include as much detail as possible about your business with us.

We may use automated decision making in regard to your personal data for some services. You can request a manual review of the accuracy of an automated decision that you are unhappy with.

If we are sending you marketing communications using your data, the law gives you a right to ask us to stop doing this.


Contacting Us

Please do not hesitate to contact The Data Controller regarding any comments or complaints at Scarecrow Group Limited, The Old Dairy, Straight Half Mile, Maresfield, East Sussex, England TN22 2HH via post.


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